Enterprise AI Assistant & Digital HQ
One conversational interface for an entire organisation's operations, built into Slack, backed by enterprise-grade AI.
The Challenge
Too many systems, too much context-switching
A dynamic technology consulting organisation needed to streamline the way employees managed their daily operational needs. Booking facilities, managing resources, accessing HR policies, each task required navigating a different system or platform, creating friction that slowed everyone down.
The problem was compounded by the organisation's pace of growth. New employees needed rapid access to institutional knowledge held in disconnected HR documents, while the administrative burden on operations teams was growing alongside headcount.
The business needed a solution that could meet employees where they already worked, and bring everything together into a single, intelligent interface.
The Solution
A secure hybrid AI agent: Dialogflow fast, Gemini smart
We architected a comprehensive digital assistant integrated directly into Slack, serving as the organisation's single conversational interface for both transactional operations and knowledge retrieval.
The system is built on a scalable Node.js/Express architecture hosted on Google Cloud Run, protected by cloud proxy layers for enterprise-grade security. At its heart is a "Dialogflow-First" strategy: high-frequency transactional requests, facility bookings, resource management, Salesforce CRUD operations, are handled directly by Dialogflow with near-zero latency. Employees get instant responses to the requests they make most often.
For complex, unstructured queries, such as HR policy questions, benefits information, or nuanced operational requests, the system seamlessly delegates to a Generative AI agent powered by Gemini 2.5 Flash Lite. This component uses a RAG architecture with a Qdrant vector database to perform semantic search across internal PDF documentation, delivering precise, citation-backed answers that employees can trust.
Infrastructure optimisations, including in-memory token caching and Google Secret Manager integration, reduced Salesforce login latency from minutes to seconds, ensuring a seamlessly fluid user experience throughout.
The Results
Operations unified, overhead eliminated
One Interface for Everything
Facility bookings, Salesforce actions, and HR queries are all handled in a single Slack conversation. No platform-switching required.
Near-Zero Transaction Latency
Dialogflow-powered transactional responses execute instantly, with Salesforce authentication reduced from minutes to seconds.
Citation-Backed Knowledge
Gemini RAG delivers precise HR and policy answers with source citations, giving employees confidence in every response.
Enterprise-Grade Security
Cloud proxy layers and secure credential management ensure all internal data is protected to enterprise standards.
Reduced Admin Overhead
Routine administrative tasks and knowledge queries that previously required manual intervention are now fully self-serve.
Intelligent Routing
The hybrid architecture automatically routes each query to the optimal model, ensuring the right balance of speed and intelligence.
Technology Stack
A hybrid architecture built for enterprise scale
The system balances structured reliability with generative flexibility, purpose-built for the demands of a fast-growing consulting environment.
Work With Us
Ready to unify your operations?
We build intelligent assistants that meet your team where they work and eliminate the friction of disconnected systems.
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